Customer Experience Specialist: Accounts & Orders

Crypton Fabric; Bloomfield Hills (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Plan with company match

Medical, Dental and Vision plans

Short-Term and Long-Term Disability

Job summary

Crypton Fabric is seeking a Customer Experience Specialist in Bloomfield Hills, MI. This role ensures world-class customer service while managing key accounts effectively.

The ideal candidate has 3-4 years of experience, outstanding communication skills, and a positive attitude in a fast-paced environment. Benefits include competitive salary, 401(k) with company match, and medical plans.

Qualifications

• 3-4 years of client experience required.
• Excellent written and verbal communication skills.
• High degree of competence with Microsoft Office products.

Responsibilities

• Serve as the dedicated liaison between the company and key accounts.
• Provide prompt support and communication related to orders.
• Coordinate with departments to ensure client orders are processed accurately.

Skills

Client experience

Communication skills

Microsoft Outlook

Multitasking

Organizational skills

Education

Bachelor’s degree in a related field

Tools

Microsoft Dynamics

Microsoft Teams

Microsoft Excel

Job description

Crypton Fabric is seeking a Customer Experience Specialist in Bloomfield Hills, MI. This role ensures world-class customer service while managing key accounts effectively.

The ideal candidate has 3-4 years of experience, outstanding communication skills, and a positive attitude in a fast-paced environment. Benefits include competitive salary, 401(k) with company match, and medical plans.