Client Experience Lead - End-to-End Order Management

LHH; Wilmington (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This role supports remote Account Managers and serves as the primary contact across the customer order lifecycle.

The ideal candidate thrives in a high-volume environment, excels in multitasking, and delivers exceptional service while coordinating with Supply Chain, Logistics, and Finance teams to ensure on-time delivery.

Qualifications

• 5+ years of experience in customer service, client services, account management, inside sales, order management, logistics, or sales support.
• Experience with high-volume transaction processing.
• Outstanding customer service and communication skills.
• Strong organizational and time-management abilities.
• Experience working cross-functionally with internal departments.
• Intermediate Microsoft Excel skills, including Pivot Tables.
• ERP experience with Dynamics 365, SAP, or AX is preferred.
• Associate's degree or equivalent professional experience.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Support multiple remote Account Managers with daily customer needs.
• Process high-volume customer orders with accuracy and urgency.
• Enter and manage orders within D365/ERP systems.
• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams.
• Track shipments and proactively communicate delivery updates.
• Resolve customer inquiries and service-related issues.
• Process returns, claims, and customer documentation.
• Research pricing, product information, and order details.
• Maintain accurate customer records and documentation.
• Help ensure a seamless customer experience from order placement through delivery.

Skills

Customer Service

Account Management

Order Management

Logistics

Supply Chain

Cross-functional Collaboration

Education

Associate's degree or equivalent

Tools

Microsoft Dynamics 365

SAP

Microsoft AX

Pivot Tables (Excel)

Job description

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This role supports remote Account Managers and serves as the primary contact across the customer order lifecycle.

The ideal candidate thrives in a high-volume environment, excels in multitasking, and delivers exceptional service while coordinating with Supply Chain, Logistics, and Finance teams to ensure on-time delivery.