Client Enrollment & Care Advocate

Two Chairs; Oregon; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off

9 paid holidays

Winter Office Closure

Comprehensive medical, dental, vision

401(k) Retirement savings options

Work from Home reimbursement

Productivity & Wellness Stipend

Healthcare FSA or HSA contribution

Paid parental leave

Job summary

Two Chairs is seeking a Client Outreach Specialist in Oregon to actively engage prospective clients, guiding them toward care and scheduling their first session. You will educate on enrollment, address hesitations, and act as a trusted advisor in a fast-paced environment.

Responsibilities include enrollment education, outbound outreach, documenting activities in the CRM, and ensuring a smooth onboarding process while maintaining empathy and strong communication with clients.

Qualifications

• Healthcare customer service experience in fast-paced environments.
• Experience using CRM tools or patient portals to manage workflows and communications.
• Strong verbal and written communication skills, with ability to simplify complex information.

Responsibilities

• Educate prospective clients on enrollment process and address concerns preventing booking.
• Actively manage outbound communications to guide clients toward care and scheduling first session.
• Persuade unengaged patients to establish care and schedule first appointment.
• Identify client needs and provide clear, accessible information.
• Improve health outcomes by driving clinical utilization and care compliance.
• Verify insurance eligibility and benefits for seamless onboarding.
• Document client activity accurately in CRM and patient portal.

Skills

Healthcare customer service

CRM experience

Clear communication

Team collaboration

Dependability

Adaptability

High-volume workflows

Tools

CRM tools

Job description

Two Chairs is seeking a Client Outreach Specialist in Oregon to actively engage prospective clients, guiding them toward care and scheduling their first session. You will educate on enrollment, address hesitations, and act as a trusted advisor in a fast-paced environment.

Responsibilities include enrollment education, outbound outreach, documenting activities in the CRM, and ensuring a smooth onboarding process while maintaining empathy and strong communication with clients.