Care Navigator & Enrollment Specialist

Medical Associates Clinic; Dubuque (IA); Vor Ort; USD 38.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k with matching

Profit Sharing

Flexible PTO (24 days/year)

Flexible Spending Accounts

Life insurance

Long Term Disability

Dental Insurance

Zusammenfassung

Medical Associates Clinic is seeking a Care Connect Advisor to help patients access services, answer questions, and schedule care. You will provide a friendly, patient-centered experience and coordinate with multiple units of the organization.

You will educate patients about available clinic and health plan programs, identify preventive care gaps, and assist with insurance questions. The role emphasizes outreach, timely follow-up, and collaborative problem solving within a supportive team.

Qualifikationen

• 1–3 years of related experience required.
• High school education or equivalent required.
• Strong communication and interpersonal skills necessary.

Aufgaben

• Provide a customer friendly experience for patients and members with questions or issues related to clinic services, health insurance or related topics and determines best course of action to meet the customer’s needs in a timely and professional manner.
• Educate customers about available clinic and health plan programs based on current health care needs, age, lifestyle, and other personal/health dynamics.
• Identify and close preventative care gaps by active outreach and in time scheduling. Develop retention strategies to meet customer’s needs.
• Use lead management tools to contact prospects for Health Plan enrollment and sales opportunities, generate referrals and set up appointments for enrollment visits. Facilitate and monitor application process and perform outbound call campaigns for Medicare beneficiaries. If interested in Medicare, you will work towards earning your sales licensure.
• Report opportunities for the business to learn and improve to be reviewed by senior management team
• Perform a variety of administrative tasks, which may include but not limited to: scheduling functions, review/update/obtain customer information/demographics to ensure correct billing and communication streams, verification/set up insurance coverage, assists customers in utilization of self-service tools.

Kenntnisse

Customer service

Communication

Interpersonal skills

Problem solving

Flexibility

Dependability

Independent work

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Medical Associates Clinic is seeking a Care Connect Advisor to help patients access services, answer questions, and schedule care. You will provide a friendly, patient-centered experience and coordinate with multiple units of the organization.

You will educate patients about available clinic and health plan programs, identify preventive care gaps, and assist with insurance questions. The role emphasizes outreach, timely follow-up, and collaborative problem solving within a supportive team.