Enrollment & Care Outreach Specialist

Two Chairs; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off including nine paid holi

Medical, dental, and vision coverage

401(k) Retirement savings options

Work from home reimbursement

Productivity & Wellness stipend

Healthcare FSA/HSA contribution

Paid parental leave

Job summary

Two Chairs seeks a Client Outreach Specialist to bridge individuals seeking help with life-changing mental health care. You’ll be a trusted advisor, navigating clients through obstacles and empowering them to say yes to treatment, with empathy and clarity in a fast-paced environment.

You’ll educate prospects about enrollment, manage outbound outreach, and guide patients to establish care and schedule sessions, while verifying benefits and maintaining CRM records.

Qualifications

• Experience in healthcare customer service or fast-paced support environments.
• Strong verbal and written communication; ability to simplify complex information.

Responsibilities

• Educate prospective clients on enrollment process and address concerns preventing booking.
• Actively manage outbound communications to guide clients toward establishing care and scheduling their first session.
• Persuade unengaged patients to establish care and schedule first appointment.
• Identify client needs and provide clear, accessible information to navigate mental health landscape.
• Improve health outcomes by driving clinical utilization and care compliance.
• Verify insurance eligibility and benefits to ensure a seamless onboarding experience.
• Document client activity accurately and in a timely manner within our CRM and patient portal.

Skills

Healthcare customer service

CRM tools

Strong communication

Team collaboration

Tools

CRM tools

Job description

Two Chairs seeks a Client Outreach Specialist to bridge individuals seeking help with life-changing mental health care. You’ll be a trusted advisor, navigating clients through obstacles and empowering them to say yes to treatment, with empathy and clarity in a fast-paced environment.

You’ll educate prospects about enrollment, manage outbound outreach, and guide patients to establish care and schedule sessions, while verifying benefits and maintaining CRM records.