Phone-Based Sales & Appointment Specialist

MobilityWorks; Oregon; Hybrid; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

MobilityWorks is seeking a Client Care Center Representative in Oregon to be the first contact for clients and prospects. This sales-focused role handles inbound leads and outbound follow-up, scheduling appointments with Certified Mobility Consultants, and documenting activity in Salesforce.

You will qualify client needs and communicate the value of scheduling a meeting, working with store teams to ensure a smooth customer experience.

Qualifikationen

• One or more years of experience in a sales or commission-based role.
• Phone-based sales experience preferred.
• Call center or customer service experience preferred.
• BDC experience in automotive industry preferred.

Aufgaben

• Handle high volume inbound calls and leads with goal of converting to sales appointments.
• Respond to leads from website forms, live chat, third-party sources, vendors, and other inbound channels.
• Conduct outbound follow-up with prospective and past clients.
• Qualify client needs, vehicle interests, purchase timeframe, budget, trade-in status, and location.
• Communicate the value of meeting with a Certified Mobility Consultant and secure appointments.
• Schedule appointments in Salesforce and assign them to MobilityWorks locations.
• Document all client interactions and dispositions in Salesforce.
• Notify store teams of scheduled appointments and complete post-appointment follow-up.
• Follow lead-management, follow-up, and escalation processes accurately and on time.
• Answer questions regarding MobilityWorks products/services including vehicle sales, service, pricing, financing, and leasing.
• Maintain knowledge of MobilityWorks offerings through training.
• Collaborate with colleagues and stakeholders.

Kenntnisse

Sales

Phone-based sales

Lead qualification

Customer service

Communication

Ausbildung

High School diploma or GED

Tools

Salesforce

Microsoft Teams

Jobbeschreibung

MobilityWorks is seeking a Client Care Center Representative in Oregon to be the first contact for clients and prospects. This sales-focused role handles inbound leads and outbound follow-up, scheduling appointments with Certified Mobility Consultants, and documenting activity in Salesforce.

You will qualify client needs and communicate the value of scheduling a meeting, working with store teams to ensure a smooth customer experience.