Client Enablement & On-Site Support Lead

Randstad USA; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Randstad USA is seeking a Client Enablement Manager (CEM) to strengthen client relationships by ensuring compliance with administrative tasks and enhancing consultant support on site. This hybrid role has a strong preference for on-site time to build direct client relationships and may also be performed off-site as needed.

The CEM will work with Sales and Recruiting teams to manage WOs/SOWs, onboarding, timecard submission, and client reviews, while driving proactive engagement and extension

Qualifications

• 1–2 years of recruiting experience preferred.
• 3–5 years of administrative or operational support in a corporate environment.
• Proficiency with Google Mail, calendaring and shared drives.
• Understanding of Staffing Industry – preferred.
• Proven ability to maintain various complex reports (Excel or MS tools).
• Excellent interpersonal / customer service skills.
• Must have reliable transportation and travel between client sites.

Responsibilities

• Assist with Work Orders and Statements of Work for consultant engagements.
• Manage SLA and client reporting.
• Participate in monthly/quarterly client reviews.
• Coordinate interview scheduling with Sales/Recruiting teams.
• Support consultant onboarding and first-day requirements.
• Coordinate welcome kits and monthly/quarterly events for consultants and clients.
• Monitor WO/SOW end dates to drive extensions or transitions.
• Assist with timecard collection and client communications.

Skills

Recruiting experience

Administrative support

Google Mail

Calendar management

Staffing industry knowledge

Excel / MS reporting

Interpersonal skills

Reliable transportation

Tools

Google Workspace

MS Excel

Job description

Randstad USA is seeking a Client Enablement Manager (CEM) to strengthen client relationships by ensuring compliance with administrative tasks and enhancing consultant support on site. This hybrid role has a strong preference for on-site time to build direct client relationships and may also be performed off-site as needed.

The CEM will work with Sales and Recruiting teams to manage WOs/SOWs, onboarding, timecard submission, and client reviews, while driving proactive engagement and extension