Client Enablement Manager

Randstad USA; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Randstad USA is seeking a Client Enablement Manager (CEM) to strengthen client relationships by ensuring compliance with administrative tasks and enhancing consultant support on site. This hybrid role has a strong preference for on-site time to build direct client relationships and may also be performed off-site as needed.

The CEM will work with Sales and Recruiting teams to manage WOs/SOWs, onboarding, timecard submission, and client reviews, while driving proactive engagement and extension

Qualifications

• 1–2 years of recruiting experience preferred.
• 3–5 years of administrative or operational support in a corporate environment.
• Proficiency with Google Mail, calendaring and shared drives.
• Understanding of Staffing Industry – preferred.
• Proven ability to maintain various complex reports (Excel or MS tools).
• Excellent interpersonal / customer service skills.
• Must have reliable transportation and travel between client sites.

Responsibilities

• Assist with Work Orders and Statements of Work for consultant engagements.
• Manage SLA and client reporting.
• Participate in monthly/quarterly client reviews.
• Coordinate interview scheduling with Sales/Recruiting teams.
• Support consultant onboarding and first-day requirements.
• Coordinate welcome kits and monthly/quarterly events for consultants and clients.
• Monitor WO/SOW end dates to drive extensions or transitions.
• Assist with timecard collection and client communications.

Skills

Recruiting experience

Administrative support

Google Mail

Calendar management

Staffing industry knowledge

Excel / MS reporting

Interpersonal skills

Reliable transportation

Tools

Google Workspace

MS Excel

Job description

One of the primary goals Randstad Digital is to create a true team of specialists to support the client and the consultants assigned to that client. A vital member of that team is the Client Enablement Manager (CEM). This dedicated resource will strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on site. This role will require full-time dedication to the account(s) driven by the growing requirements of the client needs and consulting base. Note that this role also could be done off-site or on-site, with a strong preference for on-site time to help create a direct relationship between the CEM and the client(s).

What youget to do:

• Understanding that each client’s requirements will drive customization of this role, the CEM’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Industry Vertical and/or Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:
• Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews to support the above areas
• Assist with candidate interview scheduling, and with the Sales/Recruiting teams as primary, also with interview walk-ins.
• Client-specific consultant onboarding requirements.
• With the Sales team as primary, assist with consultant first day requirements when needed.
• Coordination of a Randstad Digital “Welcome Wagon” kit for the consultant.
• Coordinate monthly and quarterly consultant and client events
• Proactive consultant touch-bases on a TBD occurrence
• Reactive consultant touch-bases through weekly, on-site “office hours”.
• Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the Sales Team communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
• Assist Sales and Recruiting teams in securing client approved time cards from consultants with late/delayed timecard submissions weekly
• Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)
• Assist the Sales Team with any soft selling on client meetings
• Work with Sales/Recruiting teams on recruiting lifecycle, onboarding, and performance maintenance
• Willingness to drive business and have a proactive sales approach

What you need to bring:

• 1-2 years of recruiting experience is strongly preferred
• 3 to 5 years experience inproviding administrative or operational support in a corporate environment
• Proficiency using Google mail, calendaring and shared drives
• Understanding of and or Experience in Staffing Industry – preferred
• Proven ability to maintain various complex reports in a timely manner – Excel spreadsheets and other MS reporting tools preferred
• Excellent interpersonal / customer service skills
• Must have reliable transportation. Travel between client sites will be required

Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines.

This job posting is open for 4 weeks.

Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day,9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list.Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].