Client Success Lead — Team Performance & Operations

Randstad USA; Fort Lauderdale (FL); On-site; USD 100,000 - 120,000; Full time

Job summary

Randstad USA is seeking a Client Success Manager to lead and optimize Client Success teams, ensuring service excellence and strong operational execution. The role reports to the Director of Operations and focuses on performance oversight, process improvement, and retention strategies.

The position emphasizes frontline leadership, coaching, and accountability across onboarding and retention workflows, with a competitive salary and benefits package.

Qualifications

• 5 years of managerial experience leading client service teams.
• Strong coaching and performance management skills.
• Experience improving operations and service delivery metrics.

Responsibilities

• Lead, coach, and develop Supervisors, Team Leads, and frontline staff.
• Set performance expectations aligned with KPIs and service standards.
• Conduct performance reviews and coaching sessions.
• Drive accountability and continuous improvement across teams.
• Oversee onboarding and retention workflows and handoffs.

Skills

Client Service

Coaching

Business operations

Managing

Planning KPI Management

Education

Bachelors

Job description

Randstad USA is seeking a Client Success Manager to lead and optimize Client Success teams, ensuring service excellence and strong operational execution. The role reports to the Director of Operations and focuses on performance oversight, process improvement, and retention strategies.

The position emphasizes frontline leadership, coaching, and accountability across onboarding and retention workflows, with a competitive salary and benefits package.