Client Enablement Manager

Randstad North America; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Randstad North America is seeking a Client Enablement Manager (CEM) to strengthen client relationships by ensuring compliance with administrative tasks and enhanced consultant support on site or off-site, with a strong preference for on-site interaction.

The role focuses on coordinating work orders and SOWs, managing client SLA reporting, and supporting interview scheduling and onboarding. A proactive, sales-minded approach is encouraged.

Qualifications

• 1-2 years of recruiting experience strongly preferred.
• 3-5 years of administrative or operational support in a corporate environment.
• Proficiency using Google mail, calendaring and shared drives.
• Understanding of Staffing Industry – preferred.
• Proven ability to maintain various complex reports in a timely manner.
• Excellent interpersonal / customer service skills.

Responsibilities

• Assist with Work Orders (WO)/SOWs required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews.
• Assist with candidate interview scheduling, and with Sales/Recruiting teams as primary.
• Coordinate consultant onboarding requirements and first day needs.
• Support extension and transition processes for consultants with client communication.

Skills

Interpersonal skills

Customer service

Reporting

Tools

Excel

Google Workspace

Job description

One of the primary goals Randstad Digital is to create a true team of specialists to support the client and the consultants assigned to that client. A vital member of that team is the Client Enablement Manager (CEM). This dedicated resource will strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on site. This role will require full-time dedication to the account(s) driven by the growing requirements of the client needs and consulting base. Note that this role also could be done off-site or on-site, with a strong preference for on-site time to help create a direct relationship between the CEM and the client(s).

What youget to do:

• Understanding that each client’s requirements will drive customization of this role, the CEM’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Industry Vertical and/or Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:
• Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews to support the above areas
• Assist with candidate interview scheduling, and with the Sales/Recruiting teams as primary, also with interview walk-ins.
• Client-specific consultant onboarding requirements.
• With the Sales team as primary, assist with consultant first day requirements when needed.
• Coordination of a Randstad Digital “Welcome Wagon” kit for the consultant.
• Coordinate monthly and quarterly consultant and client events
• Proactive consultant touch-bases on a TBD occurrence
• Reactive consultant touch-bases through weekly, on-site “office hours”.
• Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the Sales Team communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
• Assist Sales and Recruiting teams in securing client approved time cards from consultants with late/delayed timecard submissions weekly
• Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)
• Assist the Sales Team with any soft selling on client meetings
• Work with Sales/Recruiting teams on recruiting lifecycle, onboarding, and performance maintenance
• Willingness to drive business and have a proactive sales approach

What you need to bring:

• 1-2 years of recruiting experience is strongly preferred
• 3 to 5 years experience inproviding administrative or operational support in a corporate environment
• Proficiency using Google mail, calendaring and shared drives
• Understanding of and or Experience in Staffing Industry – preferred
• Proven ability to maintain various complex reports in a timely manner – Excel spreadsheets and other MS reporting tools preferred
• Excellent interpersonal / customer service skills
• Must have reliable transportation. Travel between client sites will be required

Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines.

This job posting is open for 4 weeks.