Training & Onboarding Coordinator - Bilingual

SERENITY HOME HEALTH CARE; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Chicago, IL seeks a Training and Onboarding Coordinator to manage onboarding and training for new caregivers. You will coordinate sessions, process documents, maintain records, and support caregivers through hiring and orientation.

This role serves as a liaison between applicants, branch leadership, client coordinators, and other internal departments to ensure a seamless transition from applicant to active caregiver, with focus on compliance and organized scheduling.

Qualifications

• High school diploma or equivalent.
• 1–2 years of client-facing experience in home care or related fields.
• Strong communication, empathy and problem-solving skills.

Responsibilities

• Coordinate caregiver training sessions at branches.
• Maintain attendance records and program documentation for compliance.
• Welcome and process all walk-in applicants; enter data in systems.
• Facilitate onboarding: collect documents and verify credentials.
• Track onboarding deadlines and ensure smooth transitions for caregivers.

Skills

Customer service

Organization

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Chicago, IL, US

4 days ago Requisition ID: 1067

Salary Range: $20.00 To $22.00 Hourly

Training and Onboarding Coordinator

Training & Onboarding Coordinator is responsible for managing the onboarding and training process for all new caregivers and applicants. This role ensures a consistent, welcoming, and compliant onboarding experience by coordinating training sessions, processing applicant documentation, maintaining accurate records, and supporting caregivers throughout the hiring and orientation process. The Training & Onboarding Coordinator serves as a key liaison between applicants, branch leadership, client coordinators, and other internal departments to ensure a seamless transition from applicant to active caregiver.

Responsibilities

• Training Coordination
• Organize, schedule, and conduct caregiver training sessions at assigned branches.
• Ensure all training materials, attendance records, and program documentation are completed accurately and maintained in compliance with company requirements.
• Welcome and process all walk-in applicants.
• Enter applicant information accurately into company systems and maintain detailed applicant logs.
• Serve as a primary point of contact throughout the application and onboarding process.
• Onboarding Compliance
• Facilitate all onboarding requirements, including collection and verification of required documents, certifications, and credentials.
• Ensure all onboarding documentation is completed, filed, and maintained in both electronic and physical formats.
• Monitor compliance requirements and communicate deadlines to applicants and caregivers.
• Caregiver System Setup
• Establish caregiver availability within AxisCare.
• Assist caregivers with mobile application installations and system access to ensure readiness for scheduling and service delivery
• Certification Management
• Maintain logs of caregiver licenses, certifications, and required credentials.
• Track expiration dates and proactively coordinate renewals to maintain compliance.
• Client Scheduling
• Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
• Thorough Documentation
• Record all client‑related communication in the client profile to ensure accurate, complete, and compliant documentation.
• Weekly Client Outreach
• Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
• Missed Visit Management
• Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
• Service Terminations
• Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
• Uninterrupted Services
• Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise
• Service Renewal for VA Clients
• Begin the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.
• Client Monthly Survey Requirement
• Ensure completion of monthly surveys for all clients under the coordinator’s management.
• Annual Caregiver Performance Evaluation
• Ensure all caregivers serving assigned clients complete an annual performance evaluation.

Required Skills/Abilities

• Strong affinity for customer service.
• Excellent organizational and time-management skills.

Education and Experience

• High school diploma or equivalent.
• Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field
• Customer service experience demonstrating strong communication, empathy, and problem‑solving skills

Physical Requirement

• Prolonged period of sitting at a desk and working on a computer

Monday to Friday

9:00am to 5:00am

40 hours per week