Client Coordinator - Chatham

Serenity Home Health Care Agency LLC; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Serenity Home Health Care Agency LLC is seeking a Client Coordinator for our Chicago area team. The role involves managing clients throughout their lifecycle, handling initial intake calls, and providing information on services and fees.

You will maintain client and employee records, ensure quality of care, and support staff with scheduling and communications. The position requires strong customer service and communication skills, proficiency with computers, and the ability to work in English;

Qualifications

• Demonstrated customer service and communication skills.
• Problem solving and attention to detail expected.
• Fluent in spoken/written English; additional languages a plus.

Responsibilities

• Is the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Takes inquiries and gathers information to inform client care/plan and fees.
• Monitors dashboard daily; follows up with caregivers and clients.
• Shares on-call responsibilities on a rotating schedule every other month.
• Inputs care plans, ensures staffing, and briefs caregivers prior to care start.
• Completes monthly client calls and documents updates to files.
• Maintains care plan documentation and communicates changes to caregivers.
• Ensures best caregiver-client matches and compliance with plans.
• Assists with staff trainings and administrative duties as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Bilingual (Spanish) (adv)

Education

Bachelor's Degree

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Coordinator - Chatham

Full Time Clerical Chicago, IL, US

5 days ago Requisition ID: 1074

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.
• Bilingual Spanish is a Plus.

Education and Experience

• Bachelor's Degree or High school diploma or equivalent
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.