Client Coordinator

Serenity Home Health Care Agency LLC; Chicago (IL); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Chicago, IL is seeking an Intake Coordinator to manage clients throughout their lifecycle, handle initial intake calls, and provide service information to prospective clients. Responsibilities emphasize quality care and accurate recordkeeping.

You will be the first contact for clients and partners, coordinate care plans with caregivers, monitor daily dashboards, and ensure compliance and timely documentation.

Qualifications

• Demonstrated customer service and communication skills with problem solving and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English & Spanish fluently.
• Ability to speak other languages is an advantage.

Responsibilities

• Be the first contact for clients, partners and care providers with excellent service.
• Take phone inquiries, provide service and fee information, gather care details.
• Daily dashboard monitoring and follow-up with caregivers and clients.
• Occasional on-call duties every other month.
• Coordinators input care plans and review with assigned caregiver before start.
• Complete monthly client calls and document in client files.
• Update care plans, upload monthly reports, and communicate changes.
• Match caregivers to clients for best fit and document changes.
• Ensure compliance with care plans and participate in trainings/meetings.
• Perform clerical tasks and other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Bilingual English/Spanish

Tech proficiency

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chicago, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English & Spanish fluently.
• Able to speak other languages is an advantage.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.