Seasonal Client Concierge & Receptionist — Tax Office

H&R Block, Inc.; Mountain View (CA); In loco; USD 27.000 - 37.000; Tempo pieno

Descrizione del lavoro

H&R Block, Inc. in Mountain View, CA seeks a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. The role offers training with potential growth into tax preparation or office leadership.

Responsibilities include greeting clients, coordinating appointments, handling intake, and maintaining a professional office environment. Availability for evenings and weekends during tax season is required.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Customer service

Multitasking

Communication skills

Office software

Evening hours

Formazione

HS diploma

Strumenti

Microsoft Office

Microsoft Teams

Scheduling systems

Descrizione del lavoro

H&R Block, Inc. in Mountain View, CA seeks a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. The role offers training with potential growth into tax preparation or office leadership.

Responsibilities include greeting clients, coordinating appointments, handling intake, and maintaining a professional office environment. Availability for evenings and weekends during tax season is required.