Client Concierge & Office Support (Tax Season)

H&R Block, Inc.; Laurel (MT); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Laurel, MT.

You will manage client check-in, scheduling, and daily operations, supporting tax professionals and ensuring a professional client experience. The role emphasizes strong communication, multitasking, and discretion with client information, with evening and weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team.
• Ability to multitask and manage multiple priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Customer service

Multitasking

Communication

Team collaboration

Office software

Formation

High school diploma

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Laurel, MT.

You will manage client check-in, scheduling, and daily operations, supporting tax professionals and ensuring a professional client experience. The role emphasizes strong communication, multitasking, and discretion with client information, with evening and weekend availability during tax season.