Client Service Concierge — Tax Season Receptionist

H&R Block, Inc.; Billings (MT); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block in Billings, MT is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. The role emphasizes a welcoming first impression, accurate check-in, document handling, and collaboration with team members.

Evening and weekend availability during tax season is required. This position offers training and a stepping stone into tax preparation or office leadership within a supportive,

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Billings, MT is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. The role emphasizes a welcoming first impression, accurate check-in, document handling, and collaboration with team members.

Evening and weekend availability during tax season is required. This position offers training and a stepping stone into tax preparation or office leadership within a supportive,