Client Service Concierge — Front Desk (Tax Season)

H&R Block, Inc.; Missoula (MT); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

H&R Block, Inc. in Missoula, MT is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. You will support daily office operations and coordinate with tax professionals to match clients with the right expert, delivering a welcoming and professional client experience.

The role emphasizes confidentiality, organization, and teamwork, with training provided. Evening and weekend availability during tax season is required, and prior customer service or

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

People skills

Multitasking

Communication

Organizational skills

Customer service

Office basics

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling software

Teams

Description du poste

H&R Block, Inc. in Missoula, MT is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. You will support daily office operations and coordinate with tax professionals to match clients with the right expert, delivering a welcoming and professional client experience.

The role emphasizes confidentiality, organization, and teamwork, with training provided. Evening and weekend availability during tax season is required, and prior customer service or