Client Concierge & Office Receptionist (Tax Season)

H&R Block, Inc.; Bigfork (MT); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in our Bigfork, MT office. This in-person role supports scheduling, document intake, and daily office operations during tax season.

You will collaborate with tax professionals, handle confidential information with discretion, and help maintain a welcoming, organized office environment with professionalism and a customer-focused approach.

Qualifications

• Experience in fast-paced, client-centric environments.
• Professional, courteous communication and collaboration.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic computer tools and scheduling systems.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Microsoft Office

Scheduling software

Education

High school diploma/GED or equivalent

Tools

Microsoft Teams

Scheduling systems

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in our Bigfork, MT office. This in-person role supports scheduling, document intake, and daily office operations during tax season.

You will collaborate with tax professionals, handle confidential information with discretion, and help maintain a welcoming, organized office environment with professionalism and a customer-focused approach.