Client Concierge & Receptionist — In-Person

H&R Block, Inc.; New Haven (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. You will work with tax professionals to schedule appointments and route clients to the right specialist in person during tax season.

The role emphasizes professional client interaction, confidentiality, and strong organization. Prior experience in fast-paced customer service helps, and availability evenings/weekends is preferred to cover peak

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Proficiency with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organization skills

Phone etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Phone systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. You will work with tax professionals to schedule appointments and route clients to the right specialist in person during tax season.

The role emphasizes professional client interaction, confidentiality, and strong organization. Prior experience in fast-paced customer service helps, and availability evenings/weekends is preferred to cover peak