Client Concierge & Front Desk – Tax Season Opportunity

H&R Block, Inc.; Hiram (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Hiram, GA is seeking a Client Service Professional / Receptionist. In-person role, you will greet clients, schedule appointments, and support daily office operations while collaborating with tax professionals. This position emphasizes discretion and a professional first impression.

The role requires prior customer service experience, availability for tax-season evenings/weekends, and proficiency with basic office tools. This is an in-person opportunity at a tax office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Office software

Evenings/weekends

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Hiram, GA is seeking a Client Service Professional / Receptionist. In-person role, you will greet clients, schedule appointments, and support daily office operations while collaborating with tax professionals. This position emphasizes discretion and a professional first impression.

The role requires prior customer service experience, availability for tax-season evenings/weekends, and proficiency with basic office tools. This is an in-person opportunity at a tax office.