Client Concierge & Front Desk at Tax Office

H&R Block, Inc.; Stockton Township (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, and connect them with the right tax professional, supporting daily operations in a busy in-person environment.

The role emphasizes confidentiality, teamwork, and professionalism, with opportunities to grow into tax preparation or office leadership through training and hands-on experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, and connect them with the right tax professional, supporting daily operations in a busy in-person environment.

The role emphasizes confidentiality, teamwork, and professionalism, with opportunities to grow into tax preparation or office leadership through training and hands-on experience during tax season.