Client Concierge for Tax Office — Growth Path

H&R Block, Inc.; Santa Fe (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, answer calls, and schedule appointments for tax professionals.

You’ll help keep the office organized and provide a positive, professional client experience. This in-person role offers training and the potential to grow into tax preparation or office leadership as you gain experience with our team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, answer calls, and schedule appointments for tax professionals.

You’ll help keep the office organized and provide a positive, professional client experience. This in-person role offers training and the potential to grow into tax preparation or office leadership as you gain experience with our team.