In-Person Client Concierge & Scheduler

H&R Block, Inc.; Alamogordo (NM); Presencial; USD 18.000 - 30.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage scheduling, and support daily operations in person.

You’ll collaborate with tax professionals, handle confidential information, and assist with check-ins, document handling, and ensuring a smooth, professional client experience. Evening and weekend availability during tax season is required.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities; strong organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.
• Previous experience in hospitality, call center, customer service, or medical industries is a plus.
• Experience in a receptionist/front desk/administrative support role is preferred.
• Experience in a tax office, CPA firm, or financial services environment is advantageous.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal communication

Customer service

Multitasking

Organizational skills

Team collaboration

Attention to detail

Scheduling

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage scheduling, and support daily operations in person.

You’ll collaborate with tax professionals, handle confidential information, and assist with check-ins, document handling, and ensuring a smooth, professional client experience. Evening and weekend availability during tax season is required.