Tax-Season Client Concierge & Office Coordinator

H&R Block, Inc.; Albuquerque (NM); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. in Albuquerque, NM, is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role supports daily operations, manages scheduling, and assists tax professionals during the busy season.

You will greet clients, answer phones, and coordinate appointments while keeping the office organized and confidential. Evening and weekend shifts are required during tax season, with opportunities for growth.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Tech-savvy

Educación

High school diploma/GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Albuquerque, NM, is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role supports daily operations, manages scheduling, and assists tax professionals during the busy season.

You will greet clients, answer phones, and coordinate appointments while keeping the office organized and confidential. Evening and weekend shifts are required during tax season, with opportunities for growth.