Client Concierge & Front Desk - Tax Office

H&R Block, Inc.; Santa Fe (NM); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Albuquerque, NM. You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role offers training and opportunities to grow into tax preparation or office leadership.

You will handle check-ins, document intake, and maintain a professional, confidential office environment, contributing to a smooth client experience during tax season.

Formación

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal skills

Multitasking

Organization

Customer service

Computer skills (MS Office/Teams)

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Albuquerque, NM. You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role offers training and opportunities to grow into tax preparation or office leadership.

You will handle check-ins, document intake, and maintain a professional, confidential office environment, contributing to a smooth client experience during tax season.