Front Desk & Client Service Specialist - Tax Season

H&R Block, Inc.; Los Lunas (NM); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations.

This in-person role offers exposure to tax-season operations and opportunities for growth within a tax professional team. You will greet clients, schedule appointments, handle check-ins, scan documents, and maintain a clean, professional office environment while collaborating with colleagues to ensure a smooth

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including scanning documents.
• Maintain a clean, organized office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations.

This in-person role offers exposure to tax-season operations and opportunities for growth within a tax professional team. You will greet clients, schedule appointments, handle check-ins, scan documents, and maintain a clean, professional office environment while collaborating with colleagues to ensure a smooth