Front Desk & Client Experience Specialist - Tax Office

H&R Block, Inc.; Bernalillo (NM); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. This in-person role supports scheduling, front-desk operations, and team coordination with tax professionals.

You will greet clients, handle check-ins, answer phones, schedule appointments, and help match clients with the right tax professional. Training is provided, with opportunities to grow into tax preparation or office leadership as the

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling tools).

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client-centric mindset

Communication skills

Multitasking

Attention to detail

Basic computer skills

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Albuquerque, NM is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. This in-person role supports scheduling, front-desk operations, and team coordination with tax professionals.

You will greet clients, handle check-ins, answer phones, schedule appointments, and help match clients with the right tax professional. Training is provided, with opportunities to grow into tax preparation or office leadership as the