Client Concierge

It’s A Secret Med Spa; Washington (District of Columbia); On-site; USD 36,000 - 60,000; Full time

Job summary

It’s A Secret Med Spa in Washington, DC seeks a Client Concierge to warmly greet clients, check them in and out, and support scheduling while maintaining a clean, professional environment.

You will work with providers and managers, handle front desk duties, and ensure HIPAA compliant privacy and accurate records. A friendly, energetic team member with excellent communication is encouraged to apply.

Qualifications

• Previous customer service experience (1 year).
• Experience in med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to maintain HIPAA confidentiality and integrity.

Responsibilities

• Warmly greeting clients in person and over the phone; providing basic knowledge about services.
• Manage front desk duties: check-in/out, answer calls, greet clients, oversee inventory, stock supplies.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and appointment books.
• Comply with all company policies and procedures for streamlined location operations.
• Ensure POS system is managed accurately with client appointments and employee information.

Skills

Customer service

Weekend availability

Med spa experience

Written and verbal communication

Etiquette

Multitasking

Team player

Service orientation

HIPAA compliance

Integrity

Problem solving

Bilingual

Tools

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned