Client Concierge

ias-careers; Houston (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Health insurance (multiple plans)

Dental

Vision

Employer paid short-term and long-term

Disability

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Job summary

Its A Secret Med Spa in Houston, TX seeks a Client Concierge to warmly greet clients, answer phones, and educate them about our services. You will manage front desk duties, check patients in/out, and ensure a clean, welcoming environment while supporting providers and managers with scheduling.

The ideal candidate has 1 year of customer service, excellent communication, and the ability to multitask in a fast-paced med spa setting, including HIPAA compliance and standing for long periods.

Qualifications

• At least 1 year of customer service experience.
• Flexible schedule, including weekends.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication.
• HIPAA confidentiality awareness and compliance.
• Ability to stand or sit for long periods.

Responsibilities

• Greet clients warmly in person and over the phone.
• Manage front desk duties: check-in/out, calls, and inventory.
• Maintain a clean, professional environment throughout the facility.
• Assist providers/managers with client scheduling and appointment books.
• Comply with company policies to ensure streamlined processes.
• Ensure POS system is accurate for client appointments and staff data.

Skills

Customer service

Communication

Multitasking

Teamwork

HIPAA compliance

Attention to detail

Tools

Microsoft Office

Job description

Its A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. Thats where you come in. Join the exciting culture at Its A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You're going to love it here!

Benefits include:

• Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned