Client Concierge

ias-careers; Scottsdale (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance (short/long-term)

401k

Tuition reimbursement

Referral bonus

PTO

Job summary

It’s A Secret Med Spa is seeking a customer-friendly Client Concierge to warmly greet clients, manage front desk duties, and assist with scheduling and daily operations. You will help educate clients on services, keep the facility orderly, and support providers to ensure a smooth appointment flow.

The role requires strong communication, reliability, and a positive, energetic attitude. Previous med spa or medical office experience is preferred, with weekend availability and teamwork as key traits.

Qualifications

• 1 year of customer service experience
• Weekend availability required
• Med spa/medical office experience preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Able to multi-task while remaining attentive to clients
• Team player with initiative and energy
• Maintain HIPAA confidentiality and high integrity
• Good judgment, problem solving and decision-making
• Prolonged sitting/standing; light physical demands
• Working knowledge of Microsoft applications
• Bilingual preferred

Responsibilities

• Warmly greet clients in person and by phone; provide basic information about services
• Manage front desk tasks: check-in/out, phone calls, client greeting, inventory, stocking
• Maintain a clean, professional facility environment
• Assist providers and managers with scheduling and appointment books
• Adhere to policies to ensure smooth location operations
• Ensure POS system accurately logs client appointments and staff info

Skills

Customer service

Communication

Teamwork

Etiquette

HIPAA knowledge

Multi-tasking

Microsoft Office

Bilingual

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of timeMust be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned