Client Concierge: Part Time

It's A Secret Med Spa; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Health insurance

401k

Tuition reimbursement

Job summary

It's A Secret Med Spa in Austin, Texas is seeking a Client Concierge to provide exceptional service and support within our elite medical spa. You'll warmingly greet clients, manage front desk duties, and help maintain a positive experience while ensuring all client and appointment records are managed effectively.

The ideal candidate will have customer service experience, excellent communication skills, and a desire to be part of a team committed to enhancing client satisfaction through professional service.

Qualifications

• Previous customer service experience (1 year).
• Flexible schedule with the ability to work weekends.
• Previous experience working in a med spa or medical office preferred.

Responsibilities

• Warmly greeting clients in person and over the phone.
• Manage front desk duties such as checking patients in/out.
• Maintain a clean and professional environment throughout the facility.

Skills

Customer service experience

Excellent written and verbal communication skills

Multi-tasking

Teamwork and initiative

Microsoft applications knowledge

Bilingual

Job description

Overview

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. You’re going to love it here!

Benefits

Benefits include competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned