Client Concierge: Part-Time

It; Chandler (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

It’s A Secret Med Spa is seeking a confident Client Concierge to welcome and assist clients, manage front desk duties, and help ensure an exceptional patient experience at our Chandler, AZ location. You will greet clients, schedule appointments, maintain a clean facility, and support providers and managers with daily operations.

The role requires strong customer service, excellent communication, HIPAA confidentiality, and a friendly, energetic demeanor, with availability to work weekends and a

Qualifications

• 1 year of customer service experience
• Weekend availability required
• Experience in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multitask while attending to clients
• Team player with initiative
• Energetic, friendly and positive attitude
• Maintain patient/client confidentiality per HIPAA regulations
• Strong integrity and ethical foundation
• Sound judgment, problem solving, and decision-making skills
• Able to sit or stand for long periods
• Able to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs
• Proficient in Microsoft applications

Responsibilities

• Warmly greet clients in person and over the phone, providing basic education on services
• Duties at front desk: check patients in/out, answer calls, greet clients, manage inventory, restocking
• Maintain a clean and professional environment throughout the facility
• Assist providers and managers with client scheduling and maintaining appointment books
• Comply with company policies to ensure smooth location operations
• Ensure POS system is managed accurately with all client and employee information

Skills

Customer service

Communication

Weekend availability

Multitasking

Team player

HIPAA compliance

Professional etiquette

Flexibility

Initiative

Tools

Microsoft Office

POS software

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

It's A Secret Med Spa is looking for a confident, driven, and enthusiastic Client Concierge to join our team. This position plays a vital role in our company's success by intaking patients, providing an exceptional experience, and ensuring all patient needs are met.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends required
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications