Client Concierge

It; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Commission

Paid time off

Health insurance

Dental

Vision

Disability insurance

401k

Tuition reimbursement

Referral bonus

Employee discounts

Job summary

It’s A Secret Med Spa is seeking a friendly Client Concierge to warmly greet clients, answer calls, and educate them about services. You will manage front desk tasks, assist providers with scheduling, and ensure a clean, welcoming environment across locations.

The role requires strong communication, the ability to multitask in a fast-paced med spa, and adherence to HIPAA. Weekend availability and a team-oriented attitude are essential for success.

Qualifications

• 1 year of customer service experience.
• Weekend availability.
• Strong written and verbal communication.
• Knowledge of HIPAA confidentiality.
• Ability to multitask in a fast-paced med spa.
• Professional etiquette and teamwork.
• Proficiency with Microsoft Office.

Responsibilities

• Greet clients in person and by phone.
• Handle front desk tasks and inventory.
• Maintain clean, professional environment.
• Assist providers with scheduling and appointments.
• Manage POS and client/employee records.
• Follow company policies and procedures.

Skills

Customer service

Weekend availability

Communication skills

Etiquette

Multi-tasking

Team player

HIPAA compliant

Integrity

Problem solving

Microsoft Office

Tools

Microsoft Office

POS system

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications