Client-Centric Universal Banker — Service & Growth

First Horizon Bank; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Raleigh, NC seeks a customer-focused banking professional to provide teller and platform support, open and process deposits, and assist with loan applications. You will identify client needs, cross-sell products, and maintain strong client relationships while ensuring compliance and efficient branch operations.

The role emphasizes excellent customer service, teamwork, and ongoing product knowledge to serve diverse client needs in a busy banking environment.

Qualifications

• High school diploma or GED required with 1 year teller experience preferred.
• Strong customer service and communication skills recommended.
• Able to identify client needs and cross-sell bank products.

Responsibilities

• Provide teller and platform support to minimize client wait times and ensure quality service.
• Identify client needs and recommend appropriate bank products.
• Open and process new deposit accounts including savings, IRAs, CDs, and money market accounts.
• Cross-sell and refer to bank partners to grow relationships.
• Conduct outbound calls to clients and prospects during campaigns.
• Assist with loan applications and hand off processing as needed.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank in Raleigh, NC seeks a customer-focused banking professional to provide teller and platform support, open and process deposits, and assist with loan applications. You will identify client needs, cross-sell products, and maintain strong client relationships while ensuring compliance and efficient branch operations.

The role emphasizes excellent customer service, teamwork, and ongoing product knowledge to serve diverse client needs in a busy banking environment.