Client-Centric Universal Banker & Relationship Builder

Truist; Hagerstown (MD); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holiday pay

Disability insurance

Incentive pay

Job summary

Truist in the United States seeks a Regular Full-Time Universal Banker to deliver a distinctive client experience while handling complex and standard transactions. You will educate clients on digital banking and support sales activities, contributing to a seamless customer journey.

The role emphasizes IRM understanding, adherence to controls, and ongoing product knowledge development. Occasional travel, weekend hours, and a strong service mindset are expected.

Qualifications

• High school diploma or equivalent required.
• Two years teller, cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications (Microsoft Office).
• Willingness to travel for temporary staffing or locale changes.
• Weekend and/or extended hours with potential travel/overnights.

Responsibilities

• Provide a distinctive client experience with courteous conversation and accurate transactions.
• Educate clients on digital self-service solutions (ATMs, Online, Mobile banking).
• Support sales via outbound client outreach and identifying needs.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Truist Retail Community Bank Leadership routines.
• Attend training to advance product knowledge and service delivery.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new account openings and issue resolution.

Skills

Customer service

Communication

PC literacy

Relationship building

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

Truist in the United States seeks a Regular Full-Time Universal Banker to deliver a distinctive client experience while handling complex and standard transactions. You will educate clients on digital banking and support sales activities, contributing to a seamless customer journey.

The role emphasizes IRM understanding, adherence to controls, and ongoing product knowledge development. Occasional travel, weekend hours, and a strong service mindset are expected.