Client-Centric Universal Banker & IRM Support

Truist; Richmond (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Vacation time

401k plan

Job summary

Truist in Richmond, VA is seeking a Universal Banker to provide timely client service, process transactions, and help clients understand digital banking options. This role emphasizes outbound outreach, IRM activities, and cross-training for sales within a supportive team.

The position requires a high school diploma, teller or cash handling experience, and strong interpersonal skills. Regular shifts with occasional travel and weekend hours are expected. Comprehensive benefits apply.

Qualifications

• High school diploma or equivalent
• Two years teller or cash handling experience
• Six months client relationship or sales experience
• Ability to travel for temporary staffing needs
• Weekend/extended hours availability

Responsibilities

• Provide a distinctive client experience through courteous conversation and transactions.
• Educate clients on digital banking and self-service options.
• Assist with outbound client outreach and identify needs.
• Support Integrated Relationship Management (IRM) activities.
• Adhere to internal controls and risk management policies.

Skills

Customer service

Interpersonal skills

Sales experience

PC proficiency

Multi-tasking

MS Office

Travel willingness

Weekend hours

Education

High school diploma

Job description

Truist in Richmond, VA is seeking a Universal Banker to provide timely client service, process transactions, and help clients understand digital banking options. This role emphasizes outbound outreach, IRM activities, and cross-training for sales within a supportive team.

The position requires a high school diploma, teller or cash handling experience, and strong interpersonal skills. Regular shifts with occasional travel and weekend hours are expected. Comprehensive benefits apply.