Client-Centric Relationship Banking Advisor

JPMorgan Chase; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase in Grand Rapids, MI seeks a Relationship Banker to deliver welcoming service and tailored financial solutions. You will build lasting client relationships, introduce banking products, and help clients navigate digital tools like Chase Mobile App and Chase.com.

With a focus on compliance and risk controls, you will work hours including weekends and evenings, and participate in licensing requirements as needed. A strong communication and sales orientation is essential.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Sales experience

Communication skills

Client relationship

Regulatory compliance

Problem solving

Education

High school diploma or equivalent

Tools

Chase Mobile App

Chase.com

Job description

JPMorgan Chase in Grand Rapids, MI seeks a Relationship Banker to deliver welcoming service and tailored financial solutions. You will build lasting client relationships, introduce banking products, and help clients navigate digital tools like Chase Mobile App and Chase.com.

With a focus on compliance and risk controls, you will work hours including weekends and evenings, and participate in licensing requirements as needed. A strong communication and sales orientation is essential.