Client-Centric Relationship Banker

JPMorganChase; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase in Washington, DC is seeking an Associate Relationship Banker to deliver hospitality, apply financial knowledge, and guide clients to thoughtful banking solutions using Chase's digital tools. You will welcome walk-ins and scheduled clients, build relationships, and stay compliant with banking regulations while learning products and collaborating with specialists.

The role requires the ability to work branch hours including weekends, with a focus on delivering exceptional service

Qualifications

• High school diploma or GED required.
• Ability to work branch hours including weekends and some evenings.
• Excellent communication skills with customers.
• Ability to create memorable experiences for clients.
• Ability to resolve client issues with attention to detail.
• Operate within risk parameters and complete required training.
• Adhere to banking policies and regulatory requirements.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients in person and by phone to build relationships and tailor recommendations.
• Educate clients on technology solutions (Chase Mobile App, Chase.com, ATMs) for convenient banking.
• Learn products, services, and procedures to consult on solutions and connect clients to specialists.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer experience

Communication skills

Relationship building

Problem solving

Risk & compliance awareness

Sales orientation

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

JPMorganChase in Washington, DC is seeking an Associate Relationship Banker to deliver hospitality, apply financial knowledge, and guide clients to thoughtful banking solutions using Chase's digital tools. You will welcome walk-ins and scheduled clients, build relationships, and stay compliant with banking regulations while learning products and collaborating with specialists.

The role requires the ability to work branch hours including weekends, with a focus on delivering exceptional service