Client-Centric Relationship Banker

JP Morgan Chase; Catonsville (MD); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients at a Chase Branch and provide friendly, knowledgeable service using the latest banking tools. You will help clients address financial needs, build relationships, and connect them with specialists when needed.

You will be handling in-person and phone interactions, learning products quickly, and adhering to risk and regulatory guidelines as you guide customers through banking solutions.

Formación

• Ability to create memorable experiences for clients.
• Excellent communication skills in person and over the phone.
• Resolve client issues with attention to detail.
• Work within risk parameters and complete required training.
• Flexibility to work weekends and evenings.
• Compliance with banking policies and regulatory requirements.

Responsabilidades

• Put clients first and exceed expectations with attentive service.
• Engage in clear, consultative communication to understand clients' needs.
• Assist walk-in and scheduled clients, in person or over the phone, to build relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly to advise on banking solutions and refer to experts.
• Adhere to policies, procedures, and regulatory requirements.

Conocimientos

Customer service

Communication skills

Regulatory compliance awareness

Problem solving

Teamwork

Educación

High school diploma

College degree or military equivalent

Herramientas

Chase Mobile App

Chase.com

ATMs

Descripción del empleo

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients at a Chase Branch and provide friendly, knowledgeable service using the latest banking tools. You will help clients address financial needs, build relationships, and connect them with specialists when needed.

You will be handling in-person and phone interactions, learning products quickly, and adhering to risk and regulatory guidelines as you guide customers through banking solutions.