Client-Centric Financial Center Leader: Experience & Growth

ghr; Cohasset (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a financial center and its team, ensuring a client-centric culture and strong risk management. The role focuses on talent development, client retention, and delivering excellent service.

Responsibilities include coaching staff, managing client flow, implementing market initiatives, and driving execution across the center while maintaining compliance with laws and regulations.

Qualifications

• 3+ years’ of demonstrated experience building, leading, managing and coaching a team.
• Ability to identify solutions for clients based on their needs and escalate as needed.
• Follow established processes and guidelines in daily activities to ensure compliance and client protection.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and effective execution.

Skills

Team leadership

Client focus

Problem solving

Communication

Time management

Flexibility

Strategic thinking

Coaching

Job description

Bank of America is seeking a Financial Center Manager to lead a financial center and its team, ensuring a client-centric culture and strong risk management. The role focuses on talent development, client retention, and delivering excellent service.

Responsibilities include coaching staff, managing client flow, implementing market initiatives, and driving execution across the center while maintaining compliance with laws and regulations.