Client-Centric Branch Relationship Banker

JPMorganChase; Mundelein (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase is seeking an Associate Relationship Banker in a Chase Branch to deliver welcoming, expert service and leverage technology to meet clients' financial needs. You will represent the brand with hospitality and use banking solutions to help clients achieve easier lives and branch success.

Responsibilities include assisting clients in person and by phone, building lasting relationships, and ensuring compliance with policies and regulatory requirements.

Qualifications

• High school diploma, GED, or foreign equivalent.
• Excellent communication skills, both in person and over the phone.
• Ability to create memorable experiences for clients and tailor solutions to needs.

Responsibilities

• Put clients first and exceed their expectations with attentive, friendly service.
• Engage in consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients in person or by phone to deepen relationships and tailor recommendations.
• Educate clients about technology solutions (Chase Mobile App, Chase.com, ATMs) for convenient banking.
• Learn products, services, and procedures to consult on banking solutions with the help of experts.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Client experience

Communication skills

Customer service

Flexibility

Problem resolution

Education

High School diploma or GED

College degree or military equivalent

Tools

Banking software

Job description

JPMorganChase is seeking an Associate Relationship Banker in a Chase Branch to deliver welcoming, expert service and leverage technology to meet clients' financial needs. You will represent the brand with hospitality and use banking solutions to help clients achieve easier lives and branch success.

Responsibilities include assisting clients in person and by phone, building lasting relationships, and ensuring compliance with policies and regulatory requirements.