Client-Centric Banking Associate

JPMorganChase; Bartow (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker in a retail branch setting. You will represent the brand with hospitality, delivering attentive service and building trusted relationships while guiding clients through everyday banking needs using Chase Mobile and digital platforms.

You will contribute to the branch’s success by offering account services, opening new accounts, and ensuring compliance with policies. A strong customer service mindset and teamwork are essential traits.

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Tech savvy

Teamwork

Education

High School diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker in a retail branch setting. You will represent the brand with hospitality, delivering attentive service and building trusted relationships while guiding clients through everyday banking needs using Chase Mobile and digital platforms.

You will contribute to the branch’s success by offering account services, opening new accounts, and ensuring compliance with policies. A strong customer service mindset and teamwork are essential traits.