Client-Centric Banker | Tech-Savvy & Relationship Builder

JPMorganChase; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a Richmond branch. You will greet clients, open accounts, and guide customers in using Chase Mobile, Chase.com, and ATMs, while collaborating with team members to meet financial goals.

The role emphasizes strong customer service, relationship building, and deep product knowledge to support everyday banking needs. A high school diploma is required.

Qualifications

• Client-first mindset with hospitality and attentiveness.
• Ability to build trusted relationships with clients.
• Excellent communication and empathy in client interactions.
• Detail-oriented and able to resolve client issues.
• Willingness to learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and maintenance, including opening new accounts.
• Educate clients on day-to-day banking and digital tools (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships with clients, listening and addressing needs with team support.
• Perform branch operations and cash handling in line with policies and procedures.

Skills

Customer service

Relationship building

Communication skills

Team collaboration

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a Richmond branch. You will greet clients, open accounts, and guide customers in using Chase Mobile, Chase.com, and ATMs, while collaborating with team members to meet financial goals.

The role emphasizes strong customer service, relationship building, and deep product knowledge to support everyday banking needs. A high school diploma is required.