Client-Centric Banker: Relationships & Digital Banking

Truist Financial Corporation; Cleveland (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Job summary

Truist Financial Corporation in the United States is seeking a customer-oriented teller/representative to deliver a distinguished client experience. You will handle complex and standard transactions, educate clients on digital banking tools, and support sales opportunities with the branch team.

The role emphasizes IRM concepts, participation in leadership routines, and ongoing product knowledge training, with weekend/extended hours as needed.

Qualifications

• High school diploma or equivalent.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications (Microsoft Office).
• Ability to travel to accommodate temporary staffing needs.
• Ability to work weekends and/or extended hours.

Responsibilities

• Provide a distinctive client experience with courteous conversation and transaction handling.
• Educate clients on digital self-service solutions (ATMs, Online/Mobile banking).
• Support team sales by outbound calls and referrals to branch teams or specialists.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Retail Community Bank Leadership routines and meetings.
• Advance product knowledge through training and knowledge sessions.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new account openings and issue resolution.

Skills

Interpersonal skills

Communication skills

PC skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist Financial Corporation in the United States is seeking a customer-oriented teller/representative to deliver a distinguished client experience. You will handle complex and standard transactions, educate clients on digital banking tools, and support sales opportunities with the branch team.

The role emphasizes IRM concepts, participation in leadership routines, and ongoing product knowledge training, with weekend/extended hours as needed.