Client-Centric Auto Service Advisor

Lafontainevolkswagen; Dearborn (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts

Comprehensive Benefits

401(k) with Employer Match

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group seeks an Automotive Service Advisor committed to providing outstanding customer service and maintaining high satisfaction ratings. In this role, you'll schedule service work, advise customers about vehicle maintenance, and enhance their automotive experience.

The position requires excellent communication skills, a professional appearance, and at least 2 years of experience in a similar role.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.

Responsibilities

• Schedule service work and sell additional services to customers.
• Maintain customer satisfaction and service standards.
• Greet customers and obtain vehicle data.
• Communicate repair needs and service costs to customers.
• Follow up on repair orders and customer communications.
• Establish and maintain customer relationships.

Skills

Problem Solving

Documentation and Repair Order Entry

Computer Knowledge

Communication Skills

Customer Focus

Objection Handling

Positive Attitude

Team Player

Education

High School Diploma or GED

2 years or more experience

Job description

LaFontaine Automotive Group seeks an Automotive Service Advisor committed to providing outstanding customer service and maintaining high satisfaction ratings. In this role, you'll schedule service work, advise customers about vehicle maintenance, and enhance their automotive experience.

The position requires excellent communication skills, a professional appearance, and at least 2 years of experience in a similar role.