Senior Automotive Service Advisor: Customer Care

LaFontaine Automotive Group; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts

Medical Benefits

401(k) and Employer Match

Paid Time Off

Job summary

Join LaFontaine Automotive Group as an Automotive Service Advisor responsible for scheduling service and selling additional services. You will work in a supportive environment that values family, community involvement, and employee growth.

With a strong focus on customer satisfaction, you’ll be vital in providing excellent service and maintaining positive customer relations. Enjoy competitive compensation, a comprehensive benefits package, and a team-oriented culture.

Qualifications

• Prior knowledge on Ford products.
• Prior experience with Reynolds & Reynolds.
• Solid knowledge of computers and proficient in web navigation.
• Strong written and verbal communication skills.
• Ability to read and comprehend instructions.

Responsibilities

• Schedule service work in the service department.
• Sell additional services to customers.
• Maintain Customer Satisfaction Index (CSI) rating.
• Greet customers in a timely, friendly manner.
• Provide estimates for labor and parts.

Skills

Knowledge of Ford products

Reynolds & Reynolds experience

Problem Solving

Documentation skills

Computer proficiency

Strong communication skills

Customer focused

Ability to overcome objections

Positive attitude

Team player

Education

High School Diploma or GED

Job description

Join LaFontaine Automotive Group as an Automotive Service Advisor responsible for scheduling service and selling additional services. You will work in a supportive environment that values family, community involvement, and employee growth.

With a strong focus on customer satisfaction, you’ll be vital in providing excellent service and maintaining positive customer relations. Enjoy competitive compensation, a comprehensive benefits package, and a team-oriented culture.