Client Care Specialist - Veterinary ER

Veterinary Innovative Partners; Killeen (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalpets

Job summary

Veterinary Innovative Partners (VIP) is seeking a client service representative to be the first point of contact for clients. You will handle scheduling, payments, and inquiries while supporting a team of veterinarians and staff in a fast-paced clinic.

The role is available as both part-time and full-time and requires a friendly, organized, customer-focused attitude to ensure smooth check-in/out and a positive client experience.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in the veterinary field is a must!

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.

Skills

Excellent interpersonal skills

Customer service

Verbal and written communication

Multitasking

Computer proficiency

Organizational skills

Empathy

Veterinary experience

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners (VIP) is seeking a client service representative to be the first point of contact for clients. You will handle scheduling, payments, and inquiries while supporting a team of veterinarians and staff in a fast-paced clinic.

The role is available as both part-time and full-time and requires a friendly, organized, customer-focused attitude to ensure smooth check-in/out and a positive client experience.