Client Care Specialist - Logistics Support (Fort Worth)

Beacon East Corp.; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) or pension plan

Paid time off (vacation, sick leave, &

Job summary

Beacon East Corp. in Fort Worth, TX is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries and resolving issues promptly in a full-time role.

You will handle orders, provide product information, maintain accurate records, and collaborate with the service team to ensure customer satisfaction. This on-site position offers competitive benefits and a collaborative work environment.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred, especially in logistics or supply chain.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and decision-making abilities are important.
• Proficiency with computer software and familiarity with CRM systems is expected.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Assist in onboarding and training of new customers.
• Maintain and update customer records and files.
• Collaborate with internal teams to ensure customer needs are met.
• Monitor customer satisfaction and provide feedback to improve service quality.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Beacon East Corp. in Fort Worth, TX is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries and resolving issues promptly in a full-time role.

You will handle orders, provide product information, maintain accurate records, and collaborate with the service team to ensure customer satisfaction. This on-site position offers competitive benefits and a collaborative work environment.