Bilingual Customer & Logistics Support Specialist

Thelin Recycling Co.; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401K with company match

Paid Time Off, Holidays, Bereavement

Job summary

Texas Native is seeking a Customer Service Associate in Fort Worth, TX to support daily shipping, receiving, and logistics operations while providing clerical and coordination support. You will be a key contact for drivers, internal teams, and external partners to ensure smooth material flow.

The role emphasizes strong communication, problem-solving, and a customer-first mindset, with salary range $16.00–$18.00 per hour and full-time benefits.

Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Skills

Proficiency in English

Bilingual in Spanish

Customer service experience

Outbound calling

Communication skills

Data entry

Job description

Texas Native is seeking a Customer Service Associate in Fort Worth, TX to support daily shipping, receiving, and logistics operations while providing clerical and coordination support. You will be a key contact for drivers, internal teams, and external partners to ensure smooth material flow.

The role emphasizes strong communication, problem-solving, and a customer-first mindset, with salary range $16.00–$18.00 per hour and full-time benefits.