Customer Service Representative

Beacon East Corp.; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) or pension plan

Paid time off (vacation, sick leave, &

Job summary

Beacon East Corp. in Fort Worth, TX is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries and resolving issues promptly in a full-time role.

You will handle orders, provide product information, maintain accurate records, and collaborate with the service team to ensure customer satisfaction. This on-site position offers competitive benefits and a collaborative work environment.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred, especially in logistics or supply chain.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and decision-making abilities are important.
• Proficiency with computer software and familiarity with CRM systems is expected.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Assist in onboarding and training of new customers.
• Maintain and update customer records and files.
• Collaborate with internal teams to ensure customer needs are met.
• Monitor customer satisfaction and provide feedback to improve service quality.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Beacon East Corp., a leading logistics and supply chain management company, is seeking a Customer Service Representative in Fort Worth, TX. This full-time role involves being the first point of contact for clients, addressing their queries and concerns promptly and professionally.

In this position, you will handle customer inquiries, resolve issues, and maintain accurate records. You will also assist with order processing and provide product information. Your role is crucial in ensuring customer satisfaction and maintaining positive relationships.

You will work closely with the customer service team and other departments to provide comprehensive support. The workplace is located in Fort Worth, TX, offering a collaborative and supportive work environment.

The salary for this position is negotiable, allowing for discussion and potential adjustment based on the candidate's qualifications, experience, and market standards. Benefits include comprehensive health insurance coverage, which may encompass medical, dental, and vision plans, as well as wellness programs. Retirement plans, such as a 401(k) or pension scheme, provide opportunities for employees to save and invest for their future. Additionally, paid time off includes vacation days, sick leave, and possibly holidays, ensuring a balanced work-life dynamic.

Job Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Assist in the onboarding and training of new customers.
• Maintain and update customer records and files.
• Collaborate with internal teams to ensure customer needs are met.
• Monitor customer satisfaction and provide feedback to improve service quality.

Job Requirements:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a logistics or supply chain environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computer software and familiar with CRM systems.
• Ability to work independently and as part of a team.